We will not give out any information you submit on our site to any third parties except in compliance with a request of a law enforcement agency or for the purpose of goods delivery. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
Use of Collected Information
We process and record some personal information such as name, email address and telephone number for certain legitimate business purposes. These may include some or all of the following:
- To verify your identity as a genuine customer/potential customer
- To carry out the service you have requested of us i.e. provide you with information relating to your enquiry/order/delivery
- To update you on changes to our business that may impact how we deal with you i.e. price changes, delivery options and opening times
- For direct marketing purposes that we believe you will have a legitimate interest in as a customer i.e. new products and promotional offers that we have identified as suited to the nature of your business
You are able to opt out from having your information processed and from receiving any direct marketing at any time by emailing email@example.com, unsubscribing from an email you receive, or writing to us at our registered business address. This may however affect our ability to carry out services you have requested of us, and will mean not being informed of new products and promotional offers that you/the company you work for may benefit from hearing about.
If you choose to pay online by credit/debit card, you will make your payment through Sagepay, and we therefore do not hold any card details.
What are cookies and how do they work?
A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.
There are two main types of cookies - session cookies and persistent cookies.
Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer.
The Whisper Pumps website uses session cookies for the following purposes:
Session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help retrieve the user's shopping basket between page loads and enable the commerce element of the site. This cookie is essential for the functioning of the Whisper Pumps website as without it customers would be unable to place items into the shopping basket.
Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the website can read information back from the cookie.
Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years.
Whisper Pumps use persistent cookies for the following purposes:
All cookies used by Whisper Pumps are 'first party' cookies. This means that any cookie set on the Whisper Pumps website can only be read back from the Whisper Pumps website. No other website is able to read or access information from any cookie set by the Whisper Pumpswebsite. We do not use 'third party' cookies which would permit this sort of behaviour by other websites.
Controlling or deleting cookies
Please remember that if you delete or restrict cookies from the Whisper Pumps website you may not be able to experience the full benefit of some of the features and services the website has to offer.
If you have any questions about this privacy statement or the practices of this site, please contact us.